The term services refers to any additional Equinix-driven feature or configuration to a device that will augment the lifecycle of your device or the way traffic flows in or out of the device. Generally, it is any addition to the basic device configuration that is not absolutely and minimally required to create the device.
Several factors drive services availability, behavior and workflow:
- The component of the device it is applied to (such as a connection or interface) or whether it is applied to the entire device
- Where and when it can be added, edited or deleted
- Day 0 refers to any time BEFORE the device has launched into live service
- Day 1 refers to any time AFTER the device is live
- Whether it is a chargeable element
- If the service will incur additional charges, this will be indicated before completing the change process
Any time a service is offered on a device, the portal will typically offer a brief description of the feature, along with any Tooltips that can be viewed by mousing over them. For a more detailed description of each service and guidance on how, why and when to use each one, refer to the NE Deployment Guide.
On Day 0, most services are accessed via the Additional Services section of device configuration.
On Day 1+, most services are accessed through the device details under Inventory with a separate tab called Additional Services.
NOTE: over time, the list of available services may change (hopefully increasing) - even on EXISTING devices. This does not mean the service was added to your live device - it means that the user can choose to add it at any time now that the new feature or capability has been created by Equinix for that device type or vendor.
DAY 0 WORKFLOW
Most services will feature a brief description of the service, a section to configure and a way to save or cancel the settings which will take effect when the device is launched. A User Access service is shown below as an example only, but other services follow a similar pattern.
When configuring Users for SSH or web GUI access to the device, you can add up to 10 separate usernames. Each username is accompanied by a password with minimum length and complexity requirements. The system will verify you typed the same password both times, and that the username is not in use elsewhere. If you need to add another username, select Add Another. To remove a username, select the "-" button next to the entered user.
Public Interface Access Control
Entering whitelisted IP Addresses to gain access to SSH, the public internet interface, or VPN Tunnels proceeds the same way. Enter a valid IPv4 address in CIDR format. The system will perform some basic validation against the format but it is not checking for authorization or registration status. To add another block, click the plus sign next to the field to add or click the minus sign next to the field to remove a previously entered row.
NOTE: Some devices and vendors will not allow true or direct SSH access, opting for a simple web GUI instead. This service enables user access for both. You may also have some, such as an SDWAN vendor, that direct all changes to a software service or portal. In this case, they may even restrict or disallow SSH access. The Equinix portal will indicate this if so.
Learn more about accessing your device directly via SSH in this video.
On this screen, it is possible that some services will be mandatory or required for your device type. The portal will not allow you to proceed past it until you have completed these portions, but they otherwise operate like any other available service. In fact, the exact same service may be optional on some devices and mandatory on others.
NOTE: until you execute the order for the device, none of the configurations for additional services will take effect, so there is no harm to coming back to it, changing your mind or adding and removing services.
Before committing to buy, you will see a summary of any additional services and the device details you configured on a new device.
DAY 1+ WORKFLOW
Many of the same services available on Day 0 can also be found in the Device Details screen under the Additional Services tab.
NOTE: some services may not be offered that were there before the device was launched, and other services may be new that were not available at the time of launch.
To add a service for the first time on an active device, its appearance and behavior will look much like in the Day 0 model. Simply open the service, enter the configuration details you wish and click save.
If the service is pre-existing or active, you will see a summary of the service on the Additional Services tab and be able to enter new details by selecting edit such as with User Access (aka SSH). The service is the same one as Day 0, but now some data is already active. When you make changes, it immediately updates the device configuration.
Once you edit, you can remove the users who are already loaded or add new ones. Select Update to push the config to the device.
Another example is the VPN Service. This service is only available Day 1+ and typically requires at least one active connection from your device to some other destination so that a tunnel can be formed between the device and a remote site. If you already have existing VPN tunnels, you will see that summary under the optional services tab.
From here you can add a new VPN Configuration, edit or delete the VPN Site Name. You’ll also see a live status of any existing VPN tunnels. Section 5 of the User Guide has more details on VPN.
NOTE: for both new adds and existing edits to a Day 1+ device, every time you save your changes, the configuration will immediately be pushed to the device, if relevant. This could cause a brief interruption to your device, service and traffic flow.
Some services are not always listed on the Optional Services tab, but are considered services that have the same impact as the services described above. The best example of this is BGP settings per connection.