The Equinix Cloud Exchange Fabric™ (ECX Fabric™) portal is a web-based user interface for customers and resellers of ECX Fabric™ to order, create, delete and monitor private virtual network connections between buyers and sellers of cloud services.
Data and state on the ECX Fabric portal are synchronized at all times through API integration with the sellers or through sellers manually accepting or rejecting connection requests. This ECX Fabric Portal User Guide provides portal usage instructions for ECX Fabric customers and resellers.
Register For An Account
To register for a user account, go to the ECX Fabric portal login page at https://ecxfabric.equinix.com. Below the login fields, select Request An Account.
You’ll be taken to the Request An Account page.
Complete all required information
- Use your corporate email address and not a personal email address
- If you already have usernames for other Equinix portals (including the Equinix Customer Portal and the Equinix Internet Exchange Portal) and want to use them for the Cloud Exchange Portal, enter them in the Existing Usernames field
Once you've entered that information, choose Create My Account
- Your access will be granted within six days. You will receive an email notification to access the account
- Once access has been granted, Equinix Cloud Exchange, Equinix Customer Portal or Equinix Internet Exchange users can use their portal credentials to log in to the Cloud Exchange Portal
Equinix Customer Types
Buyers/Enterprise customers are directly connected to Equinix Cloud Exchange. They manage their own accounts. They create new connections, view and delete their connections on the ECX Fabric Portal.
Seller/CSP (Cloud Service Providers)
Sellers/CSPs provide their services through Cloud Exchange Fabric to resellers or Network Service Providers (NSPs) and Enterprises.
Resellers or network service providers (NSPs) are customers who purchase the services from Equinix and resell to their customers.
Reseller and sub-account support and port-level permissions have been added to the ECX Fabric Portal. On the Equinix Customer Portal (ECP), a reseller can add the customer account as a "sub-account." This customer will be a "non-billable" customer. Therefore, all the connections created from a sub-account will be billed to the reseller. Port-level permissions enable all customers to manage access to port viewing and connection ordering. The reseller has the ability to assign ports to the sub-accounts.
The master reseller administrator assigns account type, users and user type in the ECP. In the ECX Fabric Portal, a sub-account user can view, order and delete connections. A reseller can also order and delete a connection on behalf of the sub-account user. The user must be able to view only the ports for which they have been granted permission.
In the ECX Fabric Portal, the NSP master administrator can view all the connections created by the NSP using the persona switch. In addition, a NSP can view, order and manage the connections using the sub-account persona.
When a reseller views as a sub-account, he or she sees only those ports assigned to the account. However, viewing as self will result in viewing all ports, but not the connections belonging to other sub-account users.
Logging in to the ECX Fabric Portal
To login to the ECX Fabric Portal, go to https://ecxfabric.equinix.com and enter your username and password, then select Login.
If you need additional help logging in to the ECX Fabric Portal, contact your local Equinix Service Desk.
A complete listing of all regional service desks and their contact information can be found at http://www.equinix.com/contact-us/customer-support/.